1. Data controller

The controller responsible for processing personal data is:

Jean-Paul Piazzolla – academia
129, rue Pasteur
L-3543 Dudelange
Luxembourg

Telephone: +352 661 197 919
Email:

Website: academia.lu

Further professional and business information is available in the
Legal Notice.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed in connection with:

• visiting academia.lu;
• contacting academia by email, telephone, form or WhatsApp;
• requests for information, assessments or quotations;
• registration for and participation in a course;
• individual, group or in-house company training;
• courses for adults, children and teenagers;
• the use of online learning spaces and educational tools.

3. Personal data that may be processed

Depending on your request and the service selected, the following personal data may be processed:

• your first name and surname;
• your email address and telephone number;
• your postal address and billing details;
• the content of messages and correspondence;
• the language you wish to learn and your current language level;
• your objectives, needs, availability and learning preferences;
• information required to organise your course;
• attendance, participation, exercises, assessments and learning progress;
• administrative, contractual, accounting and payment information;
• technical data relating to your use of the website and digital services.

Academia does not intentionally request sensitive personal data that is not necessary for organising or adapting the training.

4. Purposes of processing

Personal data may be processed in order to:

• respond to a request for information;
• identify the most appropriate course or training option;
• organise a consultation, assessment or trial lesson;
• prepare an offer, quotation or contract;
• register participants and organise courses;
• provide lessons, exercises and learning materials;
• adapt the training to the learner’s level and objectives;
• monitor participation and learning progress;
• communicate before, during and after the training;
• issue invoices, progress reports and certificates of participation;
• comply with legal, tax and accounting obligations;
• ensure the security and proper functioning of the website;
• establish, exercise or defend legal claims.

5. Legal bases for processing

Depending on the circumstances, personal data is processed on one or more of the following legal bases:

• your consent;
• steps taken at your request before entering into a contract;
• the performance of a contract or course registration;
• compliance with a legal obligation;
• the legitimate interests of academia, including the organisation of its activities, communication with clients, website security and the defence of legal rights.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Contact by email, telephone or WhatsApp

When you contact academia, the information you provide is used to respond to your request, advise you and, where appropriate, prepare or organise a course or training programme.

When you use WhatsApp, your communication is also processed by WhatsApp and its affiliated companies in accordance with their own terms and privacy policies.

You should not send sensitive or confidential information through WhatsApp unless it is necessary for dealing with your request.

7. Course registration and organisation

When you register for a course, academia processes only the information reasonably necessary to prepare, deliver and follow up the training.

This information may include:

• the participant’s identity and contact details;
• the chosen language and course format;
• the learner’s level, needs and objectives;
• the agreed dates and times;
• attendance and participation;
• exercises, assessments and learning results;
• invoicing and payment information.

8. Data relating to children and teenagers

When a course concerns a minor, the necessary information may be provided by a parent, legal representative, school, institution or authorised company.

Academia limits processing to the information required to organise the course, protect the participant, communicate with the responsible adults and provide appropriate educational support.

Administrative and contractual communications concerning a minor are normally addressed to the parent or legal representative.

9. Online lessons and learning tools

Depending on the course format, lessons, exercises and learning materials may be provided using services such as:

• Zoom;
• Google Classroom;
• Google Forms;
• Google Slides;
• Google Drive;
• email;
• WhatsApp.

These providers may process technical data, account information and data relating to the use of their services in accordance with their own privacy policies.

Participants are responsible for protecting their login details and must not share access to their personal learning space with third parties.

10. Technical data and server logs

When you visit the website, certain technical data may be recorded automatically by the website or hosting provider.

This data may include:

• your IP address;
• your browser and operating system;
• the type of device used;
• the date and time of access;
• the pages and files requested;
• the website or link that directed you to academia.lu;
• technical errors and security information.

This information is used to display the website correctly, ensure its security, prevent misuse and resolve technical problems.

11. Cookies and similar technologies

The website may use cookies or similar technologies that are necessary for its operation, for example to remember technical or language settings.

Where non-essential cookies, audience-measurement tools or other tracking technologies are used, they should only be activated after the user has received the necessary information and, where legally required, has provided consent.

You can manage or delete cookies using your browser settings and, where available, the website’s cookie-management banner.

Disabling certain technical cookies may prevent some parts of the website from functioning correctly.

12. Embedded videos and external links

The website may contain YouTube videos and links to external services such as WhatsApp, Facebook, LinkedIn, Zoom and Google services.

Loading, playing or using this content may result in technical data being transmitted to the relevant provider.

When you leave academia.lu or use an external service, the privacy policy of the relevant provider applies.

Academia has no control over data processing carried out independently by these external providers.

13. Recipients of personal data

Personal data is not sold.

Where necessary, personal data may be accessible to the following categories of recipients:

• Jean-Paul Piazzolla;
• providers responsible for hosting and technical maintenance;
• providers used for lessons and educational tools;
• communication and videoconferencing providers;
• accounting, tax, legal or technical advisers;
• public authorities where disclosure is legally required.

Service providers receive only the information reasonably necessary to perform their respective tasks.

14. Transfers outside the European Economic Area

Some digital service providers may process personal data in countries outside the European Economic Area.

Where such transfers occur, they are carried out using the mechanisms and safeguards provided for by applicable data-protection law, such as adequacy decisions or appropriate contractual safeguards used by the relevant provider.

15. Retention of personal data

Personal data is retained only for as long as necessary for the purpose for which it was collected.

The retention period may depend on:

• the duration of communications before registration;
• the duration of the contractual relationship;
• the period required for educational follow-up;
• legal, tax and accounting obligations;
• the periods during which a complaint or legal claim may be brought;
• website security and technical-operational requirements.

Data that is no longer required is deleted, anonymised or archived with restricted access where continued retention remains legally necessary.

16. Data security

Academia implements reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or misuse.

Access to personal data is limited to persons and service providers who require it in order to perform their duties.

However, no transmission of data over the internet can be guaranteed to be entirely free of risk.

17. Your rights

Subject to the conditions laid down by applicable data-protection law, you may request:

• information about the processing of your personal data;
• access to your personal data;
• correction of inaccurate or incomplete data;
• deletion of your personal data;
• restriction of processing;
• data portability, where applicable;
• objection to certain processing activities;
• withdrawal of your consent;
• information about recipients of your personal data.

To exercise your rights, contact:

Jean-Paul Piazzolla – academia
Email:

In order to protect your personal data, reasonable proof of identity may be requested where necessary.

18. Complaints to the CNPD

You also have the right to lodge a complaint with the Luxembourg supervisory authority:

National Commission for Data Protection – CNPD
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Telephone: +352 26 10 60-1
Website:
cnpd.public.lu

You are encouraged to contact academia first so that your request can be examined and addressed directly.

19. Automated decision-making

Academia does not make decisions that produce legal effects or similarly significant consequences solely on the basis of automated processing or profiling.

20. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect legal, technical, educational or organisational changes.

The version published on this page is the version currently applicable.

Last updated: 25 July 2026